Frequently Asked Questions
phpear Player Guide

To verify your phpear account, you'll need to provide a valid government-issued ID (such as a Philippine passport, driver's license, or UMID card) and proof of address (utility bill, bank statement, or government document dated within the last 3 months). Upload clear photos or scans through your account settings. Verification typically takes 24-48 hours.

No. phpear allows only one account per person. Creating multiple accounts violates our Terms & Conditions and may result in account suspension and forfeiture of funds. If you've forgotten your login details, use the password recovery feature instead of creating a new account.

Click Forgot Password on the login page, enter your registered email address, and we'll send you a password reset link. Follow the instructions in the email to create a new password. If you don't receive the email within a few minutes, check your spam folder or contact customer support.

phpear accepts a wide range of Philippine payment methods including:

• E-wallets: GCash, PayMaya
• Bank transfers: BPI, BDO, Metrobank, UnionBank, Landbank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (PHP).

The minimum deposit at phpear is ₱100 for most payment methods. Some methods may have slightly higher minimums. There is no maximum deposit limit, but individual payment providers may impose their own transaction limits.

GCash and PayMaya deposits are instant — your funds appear in your phpear account within seconds. Bank transfers typically take 15-30 minutes during banking hours. Over-the-counter payments are processed within 1-2 hours after payment confirmation.

phpear does not charge deposit fees. However, your payment provider (bank, e-wallet, or over-the-counter service) may charge their own transaction fees. Check with your provider for details.

Most withdrawals at phpear are processed within 1-3 business days. GCash and PayMaya withdrawals are typically the fastest, often completed within a few hours. Bank transfers to BPI, BDO, and Metrobank may take 1-3 business days depending on your bank. First-time withdrawals may take slightly longer due to additional verification checks.

The minimum withdrawal at phpear is ₱500. There is no maximum withdrawal limit, but large withdrawals may require additional verification for security purposes.

Withdrawals may be pending for several reasons: (1) Your account is not yet verified — complete KYC verification first. (2) You have active bonus wagering requirements that must be completed. (3) Additional security checks are being performed (common for first withdrawals or large amounts). (4) You submitted your request outside business hours. Contact customer support if your withdrawal has been pending for more than 3 business days.

For security reasons, phpear requires that you withdraw using the same payment method you used to deposit. If you deposited via GCash, you must withdraw to GCash. If you need to use a different withdrawal method, contact customer support for assistance.

New phpear players receive a generous welcome bonus on their first deposit. The exact bonus amount and terms vary by promotion, so check the current offer on the homepage or promotions page. Welcome bonuses typically include a deposit match bonus and may include free spins on selected slots.

Wagering requirements (also called playthrough or rollover) are the number of times you must bet your bonus amount before you can withdraw winnings. For example, a ₱1,000 bonus with 30x wagering requires ₱30,000 in total bets. Different games contribute different percentages toward wagering — slots usually contribute 100%, while table games may contribute less. Check the specific terms for each bonus.

No. You can only have one active bonus at a time at phpear. Complete the wagering requirements for your current bonus before claiming a new one. If you deposit while a bonus is active, the new deposit will be added to your bonus balance.

If you prefer to play without bonuses, simply uncheck the "I want to receive bonuses" option when making a deposit. You can also contact customer support to permanently opt out of all promotional offers. Playing without bonuses means no wagering requirements and full freedom to withdraw at any time.

phpear offers a wide variety of games including:

• Slots: Gates of Olympus, Sugar Rush, Sweet Bonanza, and hundreds more
• Live Dealer Games: Baccarat, Blackjack, Roulette, Sic Bo
• Fishing Games: Shade Dragon Fishing, Fishing God, Ocean King
• Bingo: Multiple bingo rooms with different ticket prices
• Table Games: Video poker, Caribbean Stud, Casino Hold'em
• Sports Betting: Basketball (PBA, NBA), Boxing, UFC, Football, and more

New games are added regularly to keep the experience fresh and exciting.

Yes! Most phpear slots and table games offer a demo mode that lets you play for free without risking real money. Demo mode is perfect for learning game rules, testing strategies, or just having fun. Live dealer games and progressive jackpot slots require real money play.

Absolutely. All phpear games use certified Random Number Generators (RNG) to ensure fair and unpredictable outcomes. Our games are regularly tested by independent auditors to verify fairness and compliance with industry standards. Game RTPs (Return to Player percentages) are publicly displayed and cannot be altered.

Yes! phpear is fully optimized for mobile play on both Android and iOS devices. Simply visit phpear.net from your mobile browser — no app download required. All games, deposits, withdrawals, and account features work seamlessly on mobile. For the best experience, we recommend using Chrome or Safari.

phpear operates in compliance with Philippine gaming regulations. Online gambling in the Philippines is regulated by PAGCOR (Philippine Amusement and Gaming Corporation). Players must be 21 years of age or older to participate. We are committed to responsible gaming and player protection.

phpear uses industry-standard 256-bit SSL encryption to protect all data transmitted between your device and our servers. Your personal information, payment details, and gaming activity are stored securely and never shared with third parties without your consent. We comply with Philippine data privacy laws and international security standards.

If you suspect someone has accessed your phpear account without permission, immediately change your password and contact customer support. We'll investigate the issue, secure your account, and reverse any unauthorized transactions if fraud is confirmed. Enable two-factor authentication (2FA) for extra security.

Yes. phpear offers optional two-factor authentication (2FA) via SMS or authenticator apps like Google Authenticator. When enabled, you'll need to enter a unique code in addition to your password when logging in. We strongly recommend enabling 2FA to protect your account from unauthorized access.

phpear provides comprehensive responsible gaming tools including:

• Deposit Limits: Set daily, weekly, or monthly deposit limits
• Loss Limits: Control how much you can lose over a specific period
• Session Time Limits: Set maximum session durations
• Reality Checks: Receive periodic reminders of your session duration and win/loss
• Self-Exclusion: Temporarily or permanently suspend your account
• Take a Break: Short-term account suspension (24 hours to 7 days)

Access these tools anytime through your account settings.

To self-exclude, log in to your phpear account, go to Account Settings > Responsible Gaming, and select Self-Exclusion. Choose your exclusion period (24 hours, 7 days, 30 days, 6 months, or permanent). During self-exclusion, you will not be able to log in, deposit, or play. You can also contact customer support to request self-exclusion. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with problem gambling, help is available in the Philippines:

• NCMH Crisis Hotline: 0917-899-USAP (8727) — 24/7 mental health support
• In Touch Community Services: (02) 8893-7603 — Addiction counseling
• Natasha Goulbourn Foundation: 0917-558-4673 — Mental health crisis intervention

Visit our Responsible Gaming page for more resources and information about PAGCOR's Responsible Gaming Program.

You must be 21 years of age or older to create an account and play at phpear. This is in compliance with Philippine gaming laws. We use strict age verification processes during registration and may request government-issued ID to confirm your age. Underage gambling is illegal and strictly prohibited.